Policies

MEMBERSHIP CARD: All Current members must have a Sanford-Springvale YMCA membership card. This card must be scanned as you enter the facility. If you do not bring your card, staff can check you in. A Photo ID may be required.

MEMBERSHIP CANCELLATION OR CHANGE: Any changes to membership, including cancellation, must be done in person at the Welcome Center prior to the start of the month in which you want the change to take effect.

REFUND/CANCELLATION: Membership fees are non-refundable and non-transferable. Program fees are fully refundable if cancelled prior to the start of the class. If a cancellation is requested during weeks one and two of the session, a 50% program credit will be issued.

MONTHLY DRAFT AGREEMENT: Membership dues can be paid monthly though an automatic draft, or prepaid for a minimum of 3 months. Dues are not refundable or transferrable. Member accounts can be drafted on the 1st or the 12th of every month. Members must be 18 years or older in order to activate a membership. If the member is a minor, a parent or guardian must be present to sign any necessary documents. The YMCA Board of Directors, at its discretion and with proper notification, may adjust the monthly rates. The YMCA reserves the right to terminate a membership for any unpaid fees.

RETURNED PAYMENT FEE: If a payment is returned for ANY reason, the member will be charged a $15 returned payment fee. Fees may be waived only at the discretion of the Finance and Membership Directors.

PROGRAM CANCELLATION: The YMCA reserves the right to cancel, without notice, any program due to low enrollment. Fees will be credited/refunded.  Program classes cancelled due to inclement weather will not be credited or refunded.

REGISTERED SEX OFFENDERS: Memberships are not available to any registered sex offender.

MULTI-MEDIA: YMCA programs and events are often photographed or videotaped for promotional purposes. If you do not wish to be included in YMCA promotional materials, please indicate this to the YMCA staff. The use of cell phones and other electronic devices are prohibited in ALL locker rooms, restrooms and wellness centers. As a courtesy to those around you, the YMCA asks that you please use designated areas while on your cell phone.

FOOD & DRINK: Food and drink are permitted in the lobby and designated areas only. Water and sports drinks are permitted in the Wellness Center and group fitness classes. Water stored in a non-glass container is the ONLY drink permitted in the pool area.

YOUTH SUPERVISION: Children 12 and under must have an adult (parent or guardian that is 18+) in the building at all times. More youth supervision policies are available at the Welcome Center.

SMOKE FREE CAMPUS: The YMCA is a tobacco-free environment and has prohibited the use of tobacco products in our facility and on the YMCA property. Tobacco products include and are not limited to: cigarettes, pipes, cigars and electronic cigarettes.

INCLEMENT WEATHER: The YMCA CEO reserves the right to close the facility or cancel programs and classes due to inclement weather. Closings and cancellations will be posted on local news stations and the Y’s website and social media accounts.  Program classes cancelled due to inclement weather will not be credited or refunded.

NONDISCRIMINATION: It is the policy of the YMCA to make membership available to all persons regardless of race, color, religion, sex, age, marital status, sexual orientation, gender identity or expression, national origin, disability, or financial circumstances without discrimination.